Returns

At Ixtem Moto, whatever the reason, you can change your mind.

For us, it's essential that you're completely satisfied with the products we deliver. If you've changed your mind, if you no longer like the product, if the size or color doesn't suit you, don't hesitate, you can return your parcel within 30 calendar days of receipt (90 days if you've subscribed to the "Ixtem+" pack), and ask for a full refund or a credit note for a future order.

The return of products is offered in metropolitan France only once per order for any product or set of products whose total price is greater than or equal to 89 € discount coupon deducted (No minimum if you have subscribed to the pack "Ixtem+" on the order concerned by the return).

To make a return, simply go to"My account":

Then click on"My orders" and"View details" on the order you wish to return.

Then click on"Return/Cancellation Request". All you have to do is tick the product you wish to return and specify the reason.

Returned products must comply with our return conditions, and can only be returned once a return authorization has been obtained.

If we receive your return after the 30-day deadline, we reserve the right to refuse your return. If it is accepted, only an exchange or a credit note will be possible.

If your return complies with our conditions, refunds will be made upon receipt of your returned order.