Terms & Conditions

Article 1: Preamble

ixtem-moto.com is a website published by 3AS Racing, whose registered office is located at 25 Chemin de Lou Tribail, France. The company is registered with the Bordeaux Trade and Companies Register under number 493 869 481.

Through this website, 3AS Racing offers various products for sale, which internet users, whether individuals or legal entities, may purchase, notably through a secure online payment process implemented and managed by the banking institutions whose services it uses.

3AS Racing works with service providers to deliver products ordered by consumers through the aforementioned website, in accordance with the terms and timeframes indicated on the website at the time of the order. The website www.ixtem-moto.com is operated in French, as are all electronic and non-electronic steps required for the consumer to validate their order.

Sales contracts entered into between 3AS Racing and the consumer are therefore concluded in French. The email address for the ixtem-moto.com website is: [email protected].

You may contact us by email at the following addresses:

[email protected] for any question relating to product selection, the absence of a product from our website, order tracking, an undelivered parcel or a delivery delay; [email protected] for any question relating to the return of a defective product under the manufacturer’s warranty.

More generally, you can track your order through your customer account and consult the most frequently asked questions in our FAQ section.

You may also contact us:

by phone: +33 5 57 95 56 10, Monday to Friday, from 10:00 am to 12:30 pm and from 2:00 pm to 4:00 pm; by post: Ixtem Moto – 25 Chemin de Lou Tribail.

We are committed to doing everything we can to ensure your satisfaction and to build a cordial and lasting relationship based on trust.

We remain fully available and attentive to all your comments and feedback.

By placing an order, you acknowledge that you have full legal capacity to enter into these Terms and Conditions of Sale.

1.2 Scope of the Terms and Conditions of Sale

These Terms and Conditions of Sale apply to all orders placed on the website www.ixtem-moto.com.

Ixtem-moto.com reserves the right to amend or update these Terms and Conditions of Sale at any time. In the event of any change, the Terms and Conditions of Sale in force on the date of the order shall apply.

Article 2: Our Offer

2.1 Product Availability

Our product offers, services and shipping methods, at prices displayed in euros, are valid in mainland France and Monaco, subject to stock availability.

Product availability is always displayed on the product page, according to the selected size and/or colour where applicable:

“In stock, shipped within 24 hours” means that the product is available in our stock; “Shipped within 1 to 3 days” means that the product is not in our stock and that the relevant supplier usually delivers it to us in under 2 days; “Shipped within 2 to 5 days” means that the product is not in our stock and that the relevant supplier usually delivers it to us in under 4 days; “Shipped within 5 to 10 days” means that the product is not in our stock and that the relevant supplier usually delivers it to us in under 9 days; “Shipped within 10 to 15 days” means that the product is not in our stock and that it comes from an overseas supplier with a longer lead time.

For products that are out of stock at supplier level, the estimated restocking date communicated by our supplier is displayed on the product page.

In all cases, the timeframes are expressed in working days and therefore exclude weekends and public holidays.

For products not held in our warehouses, our offers remain subject to availability from our suppliers. If a non-stocked product becomes unavailable after your order has been placed, we will notify you by email as soon as we receive the information from the supplier. You will then be offered the option to keep, amend or cancel your order.

No compensation of any kind may be claimed in such circumstances.

Likewise, if a mandatory delivery deadline has been agreed, we will inform you as soon as possible if that deadline can no longer be met, and no compensation may be claimed.

2.2 Product Identification

Product photographs, descriptions, graphics and technical specifications are, for the most part, taken from documentation prepared by manufacturers or suppliers, reproduced under their supervision and with their agreement.

Despite all precautions taken, errors may occur. In such cases, we cannot be held liable.

The photographs displayed on the website are not contractually binding. If you have any doubt, we recommend contacting us by email or phone before placing your order.

2.3 Product Compliance

The products offered for sale on ixtem-moto.com by 3AS Racing comply with the standards applicable in France.

We cannot be held liable in the event of non-compliance with the legislation of the country in which the product is delivered. It is your responsibility to check with the relevant local authorities whether the products and related services may be imported or used in that country.

Article 3: Processing Your Order

3.1 Placing an Order

Your order can only be registered if you have clearly identified yourself, either by logging into your account with your username and password or by creating an account on ixtem-moto.com.

You must check that all information provided when placing your order is complete and accurate, particularly the delivery address. We cannot be held responsible for data entry errors and any resulting consequences, such as delays or delivery errors. In such cases, any costs incurred for reshipping the order shall be borne by you.

3.2 Order Validation: Electronic Signature

Any order form validated by the consumer through a “double click” constitutes irrevocable acceptance, which may only be challenged within the limits set out in these Terms and Conditions of Sale.

The “double click”, associated with the authentication and non-repudiation procedure and with the protection of message integrity, constitutes an electronic signature. This electronic signature has the same legal value between the parties as a handwritten signature.

Once your order has been validated, you will receive an automatic order confirmation email within one hour. The order is confirmed only subject to acceptance of the payment method selected during checkout.

You can then track your order through to delivery via your Ixtem Moto account. When your order leaves our warehouse, you will receive an email containing your parcel tracking number. You may then continue tracking your order on the carrier’s website, depending on the selected shipping method.

You may obtain information about your order at any time:

by sending us a message through the “Contact Us” section; by phone at +33 5 57 95 56 10, Monday to Friday, from 10:00 am to 12:30 pm and from 2:00 pm to 4:00 pm; by email: [email protected].

3.3 Anti-Fraud Checks

The security of your orders on ixtem-moto.com is a major concern. For this reason, orders are checked before dispatch.

As part of these checks, and in order to combat fraud and the misuse of online payment methods, 3AS Racing, through ixtem-moto.com, may ask the customer to provide proof of identity and proof of address. Depending on when these documents are received, the dispatch of your order may be delayed.

If the verification is successful, the order will be approved. Otherwise, or if the requested documents are not received, 3AS Racing, through ixtem-moto.com, reserves the right to cancel the order. The order will then be cancelled and refunded.

Article 4: Prices

Prices are displayed in euros, inclusive of all taxes, excluding shipping costs. They are subject to French VAT, except in the cases provided for under Article 262 ter I of the French General Tax Code. Any change in the applicable statutory VAT rate will be reflected in the prices of the products shown on www.ixtem-moto.com.

In the event of an obvious pricing error, we reserve the right to cancel and refund your order, in accordance with Article L133-2 of the French Consumer Code: “The consumer cannot be charged the displayed price when it differs significantly from the actual price and is almost negligible.”

For orders shipped to French overseas territories or countries outside the European Community, you will be invoiced excluding VAT, provided that the products are shipped abroad, outside the European Community area.

The shipping costs applicable to your order are indicated when selecting the delivery method and may be increased depending on the volumetric weight of the parcel in the case of air transport. See Article 6: Delivery of Your Order.

Article 5: Payment for Your Order

5.1 Payment by Bank Card

Your account is debited when your order is validated.

Payment is made through the secure banking server of our partner PayPal Checkout. Payments made through the banking servers are encrypted using SSL technology and are fully secure. No payment information is transmitted through www.ixtem-moto.com, and no bank card details are stored. This is why you will be asked to enter them again for each new order placed on our website.

5.2 Payment in 3 or 4 Instalments by Bank Card from €100 up to €3,000 with Alma

Our partner Alma offers a card-based financing solution that allows you to pay for your purchases in 3 or 4 instalments, for orders from €100 and up to a maximum of €3,000.

Eligibility conditions

This offer is reserved for private individuals who are of legal age, reside in mainland France and hold a Visa, MasterCard or American Express bank card with an expiry date later than the duration of the selected financing plan.

Cards requiring systematic authorisation, including Electron, Maestro and Nickel cards, as well as e-cards and Indigo cards, are not accepted.

Subscription process

After completing your order, simply click on the “Pay in 3 or 4 instalments by bank card” button.

You will then be redirected to our partner Alma’s website, where you will see a detailed order summary and your personalised financing request, which you must then approve.

You acknowledge that the “double click” associated with ticking the box confirming that you have read the Terms and Conditions constitutes consent to enter into the agreement and an irrevocable and unconditional acceptance of the product’s Terms and Conditions.

Unless proven otherwise, the data recorded by Alma shall constitute proof of all transactions entered into between you and Alma.

If you request a financing solution offered by Alma, information relating to your order will be transmitted to Alma, which will use it to assess your application and, where applicable, to grant, manage and recover the credit.

Alma reserves the right to accept or refuse your application for payment in 2, 3 or 4 instalments.

You have a 14-day withdrawal period in which to cancel your credit agreement.

For any further information, we invite you to contact Alma via its website: https://getalma.eu/.

5.3 Payment by Bank Transfer

This payment method is practical and carries no risk, as you make the transfer directly to our bank account. To use it, select this payment method when confirming your order and our bank details will be displayed.

Your order will only be processed once payment has been received. The dispatch time indicated in your order confirmation may therefore vary depending on the date on which we receive your payment. If your bank transfer has not been received within 15 days of placing your order, the order will be cancelled.

5.4 Payment by PayPal

Pay for your order securely in just two clicks without disclosing your bank details by selecting PayPal as your payment method at the “Payment” stage of your basket.

Payments are made directly on the PayPal website and are encrypted using SSL technology. Ixtem-moto.com has no access to your bank details.

In certain cases, 3AS Racing, through ixtem-moto.com, may send you a secure supplementary payment link via PayPal. Payment may be made by bank card, without the need to create a PayPal account, from a computer.

5.5 Payment by Cheque

We do not accept cheque payments on ixtem-moto.com.

5.6 Non-Payment

3AS Racing reserves the right to refuse delivery or to decline an order from a consumer who has not paid, either in full or in part, for a previous order, or with whom a payment dispute is currently being handled.

5.7 Payment for French Overseas Territories and International Orders

For orders from abroad or from French overseas territories, VAT exemption is applied directly when the order is placed. Products must be shipped abroad, outside the European Community area.

For orders within the European Community, VAT is charged and may subsequently be refunded upon request sent to [email protected], together with your intra-Community VAT number, once the order has been completed and dispatched.

5.8 Retention of Title

Products remain the property of 3AS Racing until the order has been paid in full and the payment has been received by 3AS Racing.

However, from the moment of delivery, the risks associated with the delivered goods are transferred to the customer.

Article 6: Delivery of Your Order

Products will be delivered to the address indicated in your order confirmation.

3AS Racing, through ixtem-moto.com, makes every effort to meet the dispatch times stated for guidance purposes on the product page, in your basket, in your order summary and in the order confirmation email sent to you. You should then allow between 24 and 72 hours for transport, depending on the selected delivery method.

If your order contains several items, it will be dispatched in full once the final item has been received. The longest dispatch time must therefore be taken into account.

Example: if you order gloves shipped within 24 hours and a motorcycle jacket shipped within 3 to 5 days, your full order will be dispatched within 3 to 5 days.

In the event of payment by bank transfer or Oney Bank, or if your bank card payment is subject to an anti-fraud check, both availability and dispatch times will be recalculated from the date on which your payment is approved.

6.1 Delivery Methods

Several delivery methods are available on ixtem-moto.com, in order to meet your needs as effectively as possible.

6.1.1 Delivery by Carrier

As delivery quality is essential for our customers, Ixtem Moto has chosen to work only with the two leading carriers in the market: Chronopost and Colissimo.

A) Mainland France

1) Pickup Point Delivery

Colissimo Pickup Point Transit time: 48 hours; Colissimo pickup point delivery may be made to a post office, a Pickup point or a locker; More than 18,000 collection points near you; €7.90 for orders up to €99, with a €2.90 surcharge for Corsica; €6.90 for orders from €100 to €199, with a €2.90 surcharge for Corsica; €4.90 for orders over €200, with a €2.90 surcharge for Corsica.

Chrono Relais Next-Day Delivery Before 1 pm Transit time: 24 hours; Mainland France only; €7.90 for orders up to €99; €6.90 for orders from €100 to €199; €4.90 for orders over €199.

Chrono Relais 2Shop Transit time: 48 hours; Mainland France only; €4.90 for orders up to €99; Free from €99.

2) Home Delivery

Colissimo Without Signature Transit time: 48 hours; Home delivery to the address of your choice; €6.90 for orders up to €99, with a €2 surcharge for Corsica; €5.90 for orders from €100 to €199, with a €1 surcharge for Corsica; Not available for orders over €199.

Colissimo With Signature Transit time: 48 hours; Home delivery to the address of your choice, handed over against signature; €8.90 for orders up to €99; €6.90 for orders from €100 to €199, with a €2 surcharge for Corsica; €4.90 for orders over €199, with a €2 surcharge for Corsica.

Chronopost Next-Day Delivery Before 1 pm Transit time: 24 hours; Home delivery against signature; €10.90 for orders up to €99, with a €20 surcharge for Corsica; €8.90 for orders over €199, with a €20 surcharge for Corsica.

The Chronopost next-day delivery before 1 pm service requires the use of a secure code, or QR code, which must be provided before the courier can hand over the parcel to the recipient. This secure code is generated and sent to the recipient.

B) Europe and French Overseas Territories

On 3as-racing.com, we offer two delivery methods for international destinations and French overseas territories:

Colissimo Europe Zone €0 to €99 €100 to €299 €300 and over Zone 1 €11.90 €11.90 €11.90 Zone 2 €13.90 €13.90 €13.90 Benelux €9.90 €9.90 €9.90

Chronopost Europe Zone €0 to €99 €100 to €299 €300 and over Zone 1 €17.90 €15.90 €12.90 Zone 2 €20.90 €17.90 €15.90 Benelux €15.90 €12.90 €9.90

For French overseas departments, shipping costs are:

€35 for orders up to €99; €70 for orders from €100 to €299; €120 for orders from €300 to €499; €160 for orders from €500 to €999; €190 for orders from €1,000 to €1,999.

For French overseas territories, shipping costs are:

€70 for orders up to €99; €160 for orders from €100 to €299; €240 for orders from €300 to €499; €320 for orders from €500 to €999; €380 for orders from €1,000 to €1,999.

A €4 surcharge is applied to the delivery of tyres, bulky items, cartons exceeding 150 cm when unfolded, similar products and heavy products.

For deliveries handed over without signature, the information contained in La Poste’s information system shall prevail.

6.1.2 Click and Collect

Our Click and Collect service allows you to place your order online and collect it from our warehouse, located at 25 Chemin de Lou Tribail, 33610 Cestas, France. It is open Monday to Friday, from 9:00 am to 5:30 pm.

You will receive an email informing you of the date from which your order may be collected. You will then have 15 days to collect it. Please remember to bring a valid ID and your order number.

If you are unable to collect your order yourself, you may authorise a person of your choice to collect it on your behalf. They must bring a signed letter of authorisation from you and their own valid ID.

Delivery to Other Countries

For other countries, shipping costs depend on the destination country and are displayed during checkout.

French Overseas Territories and Countries Requiring Air Transport

Since July 2013, all Colissimo parcels transported by air have been invoiced to shippers according to the parcel’s volumetric weight rather than its actual weight.

The amount displayed in your basket is indicative. We may need to contact you if this flat rate is not sufficient to cover the full shipping cost.

Bulky or Heavy Items

For parcels delivered in France, if the size or weight of your order is too great for our usual carriers, we will be required to hand it over to another carrier, who will contact you to arrange delivery.

As bulky parcels cannot be delivered to pickup points, they are not included in the promotional offer for free pickup point delivery from €89. Pickup point delivery will therefore not be offered for bulky parcels. Tyres fall within this category of products that cannot be delivered to pickup points.

Dispatch Terms

Parcels are dispatched Monday to Friday, excluding weekends and public holidays.

No compensation may be claimed for any delay in the dispatch of your order.

If a mandatory delivery deadline has been agreed, the seller will inform the customer as soon as it becomes foreseeable that the deadline cannot be met and will agree a new date, without any compensation being due for any reason whatsoever.

Likewise, no compensation may be claimed if an item cannot be delivered due to an unforeseen discontinuation of production, strikes, accidents, natural disasters, supply impossibility or any other cause beyond our control.

If your order contains several items, it will be dispatched in full once the final item has been received. The longest dispatch time must therefore be taken into account. Example: if you order gloves shipped within 24 hours and a motorcycle jacket shipped within 3 to 5 days, your full order will be dispatched within 5 days.

You have a 30-calendar-day withdrawal period from receipt of your parcel, or 90 days if you choose the “Ixtem+” pack.

6.2 Delivery Delays

Each carrier commits to delivery timeframes and is solely responsible for meeting them.

If these timeframes are not met, we suggest that you first check with your local post office, where delivery is handled by La Poste, or with the relevant carrier, using the tracking number provided when your order was dispatched. Where appropriate, we then invite you to report the delay by contacting our Customer Service team by email at [email protected].

The consumer must provide our Customer Service team with all useful information needed to attempt to locate the ordered products through the carrier.

We will then contact the relevant carrier so that an investigation can be opened.

If the goods are located, they will be forwarded again to your home as soon as possible. Otherwise, once the carrier has issued confirmation that the parcel has been lost, we will send a replacement product at our expense.

We depend on the timeframes imposed by carriers and cannot issue any refund until the carrier has declared the ordered products lost following its investigation. This process may take up to one month.

If the ordered product or products are no longer available, we will refund the amounts received in accordance with these Terms and Conditions of Sale.

Article 7: Receipt of Your Order and Returns

7.1 Checking Your Parcel

We invite you to check the apparent condition of the products at the time of delivery.

Please note that if you entrust receipt of your parcel to a third party, such as a concierge or reception staff member, that person receives the parcel in your name and on your behalf and must therefore also pay particular attention to the condition of the parcel upon receipt.

Regardless of the delivery method, you are required to check, at the pickup point or with the courier, the condition of the product packaging as well as the contents of the parcel upon delivery.

If there is any visible issue, such as damage, a missing product compared with the delivery note, a damaged parcel or broken products, we invite you to note a reservation with the carrier and report it within three calendar days to our Customer Service team by email, clearly explaining the reason for your claim, at [email protected] or through your customer account.

7.2 Return Procedure

At Ixtem Moto, whatever the reason, you are allowed to change your mind.

For us, it is essential that you are fully satisfied with the products delivered. If you have changed your mind, if the product no longer appeals to you, or if the size or colour is not suitable, you may return your parcel within 30 calendar days of receipt, or within 90 days if you subscribed to the “Ixtem+” pack, and request a full refund.

Return shipping costs are borne by the customer, except in the event of an error on our part. Return shipping is free if you subscribed to the “Ixtem+” pack on the order concerned by the return.

To request a return, simply go to “My Account”:

click on “My Orders”; click on “View Details” for the order for which you wish to make a return; then click on “Return / Cancellation Request”; tick the product you wish to return and specify the reason.

Returned products must comply with our return conditions, and any return may only be made after obtaining return authorisation.

If we receive your return after the 30-day period, we reserve the right to refuse it. If it is accepted, only an exchange or store credit will be possible.

Please follow the procedure below when sending your parcel back after receiving your return authorisation:

Items must be returned in their original shipping carton, or in a similar carton if you no longer have the original one or if it has been damaged. Under no circumstances can we accept a return sent only in the supplier’s product box, which is not designed for shipping goods; Products must be returned in perfect resale condition, in their original packaging and with no sign of impact damage or malfunction; Returned products must show no sign of use. Clothing and helmets may only have been tried on indoors, and technical parts must not have been fitted. They must include all labels and accessories, such as instructions, guides and warranty documents; Blister-packed products cannot be accepted for return if they have been opened; Return packaging must be prepared with care. The product must be placed inside protective outer packaging, and all internal padding must be put back in place to protect the product during return transport; The return document must be clearly placed inside the parcel so that the return can be identified immediately.

Together with your return authorisation, we will send you a prepaid return label to attach to the parcel if you meet the conditions for free return shipping.

You may then drop off your parcel at your nearest post office or at the most convenient Pickup relay point.

Please allow an average of 8 to 10 working days from the date on which you drop off your parcel for us to receive it and process your request.

If your return complies with our conditions, refunds are issued upon receipt of your returned order.

3AS Racing reserves the right to refuse any return if one of the above conditions is not met. The product will then be made available at our warehouse or returned to you at your expense for a charge of €8.90.

7.3 Delivery Error or Non-Compliance: Return Shipping at Our Expense

Outside mainland France, return costs are borne by 3AS Racing only where the return is due to a delivery error or non-compliance on our part.

In all other cases, both return shipping and reshipping costs remain at your expense.

Article 8: Product Warranties

8.1 Commercial Warranties and Statutory Warranties

Products purchased on our website benefit from the warranty granted by the product supplier or manufacturer. The existence of such a warranty is stated on the relevant product page.

This warranty does not cover defects resulting from abnormal or improper use, from a cause unrelated to the intrinsic qualities of the products, or defects stated on the product page in connection with “display model” products.

To benefit from the product warranty, you must retain the purchase invoice, which is also available in your customer account.

No warranty claim can be accepted beyond the warranty period offered by the manufacturer for the products concerned.

8.2 Processing Time for After-Sales Returns

3AS Racing cannot commit to any processing timeframe on ixtem-moto.com for the return of defective products, as after-sales operations are carried out by the manufacturer of the relevant products.

Warranty coverage for defective products is subject to full payment of their price. Malfunctions resulting from misuse of the product or from an external cause are not covered by warranty.

It is recalled that the benefit of this warranty does not prevent the application of statutory provisions relating to the legal guarantee of conformity and the warranty against hidden defects, under Articles L217-1 to L217-14 of the French Consumer Code.

Article 9: The Ixtem+ Pack

For any order placed on ixtem-moto.com, you may subscribe to the “Ixtem+” pack for only €6.90. This pack gives you access to three exclusive benefits:

One free return, regardless of the value of your order. Not satisfied? Your return costs you nothing: 3AS Racing provides you with a prepaid return label so that you can send back your item without paying a cent. The free return is valid once per order. This free return applies only if you subscribed to the Ixtem+ pack on the order concerned by the return; A 90-day withdrawal period instead of the usual 30 days, provided that the product has only been tried on, has not been used on your two-wheeler and meets the return conditions. This withdrawal period applies from the delivery date of the order concerned by the return; A 5% discount to use on your next non-promotional order, valid for one year from the purchase date. The coupon will be sent to you by email when your order is dispatched.

The Ixtem+ pack is valid only in mainland France, Belgium and Luxembourg.

Article 10: Legal Information and Liability

10.1 Exclusion of Liability: Force Majeure

The reciprocal obligations resulting from these Terms and Conditions may be suspended in the event of unforeseen circumstances or force majeure. Events usually recognised as such by French courts and tribunals shall in particular be considered force majeure events.

These Terms and Conditions are governed by French law, both as to substance and form. Any dispute must first be subject to an attempt at amicable settlement.

In accordance with Article 14 of Regulation (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes, 3AS Racing informs you that the European Commission has set up a platform intended to collect consumer complaints arising from online purchases and then forward them to the competent national mediators.

This platform is available at: https://webgate.ec.europa.eu/odr/.

Failing amicable settlement, any legal action shall be brought before the competent courts.

Pursuant to Articles 42 et seq. of the French Code of Civil Procedure:

The court with territorial jurisdiction shall, unless otherwise provided, be the court of the place where the defendant resides.

The place where the defendant resides means:

for an individual, the place of their domicile or, failing that, their residence; for a legal entity, the place where it is established.

10.2 Data Protection: What Are Your Rights?

In accordance with the French Data Protection Act of 6 January 1978, as amended by the Act of 6 August 2004, you have the right to access and rectify the personal data concerning you. You may exercise this right by emailing [email protected].

These data are provided solely for the purpose of delivering products ordered through the website, by phone or by post. They are mandatory for order processing and for any checks that may be carried out in order to combat fraud.

You are informed that refusing to provide mandatory data will make it impossible to deliver the products you wish to order. You are also informed that, as part of checks on the information provided during your order, the data may be transmitted to third parties solely for verification purposes.

Creating a customer account on www.ixtem-moto.com implies your acceptance of receiving occasional promotional offers from 3AS Racing in connection exclusively with its ixtem-moto.com website. Each message will include an unsubscribe link allowing you to stop receiving these promotional offers at any time.

10.3 International Sales: Application of French Law

Any dispute arising from the order, including matters relating to its performance, interpretation, validity or cancellation, shall be governed by French law, both in terms of substance and form.

Article 12: Copyright

Under the French Act of 11 March 1957, any reproduction, even partial, of elements from the ixtem-moto.com website requires the prior written consent of 3AS Racing.